Frequently Asked Questions

Everything you need to know about our clean beauty essentials.

Are AROMATICA products 100% vegan and cruelty-free?

Yes, all our products are certified vegan and we never test on animals. We are committed to ethical beauty and hold certifications from organizations like The Vegan Society.

How long does international shipping take?

Orders are typically processed within 1-2 business days. International shipping generally takes 7-14 business days depending on your location and local customs processing.

What is your return policy for skincare products?

We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened.

Does AROMATICA use sustainable packaging?

Sustainability is at our core. We use PCR (Post-Consumer Recycled) plastic and glass containers, and our shipping materials are 100% recyclable to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a smooth checkout experience.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.